FAQs
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Common Service Questions
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How to choose the right robot?

The following factors should be considered when choosing the appropriate robot: Working scenarios: Robots of different specifications and models are suitable for different working scenarios, such as welding, palletizing, spraying, injection molding, die-casting, stamping, CNC lathes, grinding and quality testing, etc. Load capacity: The load range of industrial robots covers 1 to 500 kg, that of collaborative robots is 3 to 20kg, and that of palletizing robots is 25 to 50 kg. Positioning accuracy: The repeat positioning accuracy of the robot can reach ±0.01-±0.5mm. The specific accuracy parameters depend on the equipment model and application scenario. If you are not sure how to choose the right robot, please feel free to contact our technical team at any time. We will provide professional advice based on your application scenarios and production needs.

What is the minimum order quantity (MOQ)?

The minimum order quantity (MOQ) is 1 piece. Whether it is standard products of robots and mechanical hands or customized non-standard automated equipment, the minimum order quantity is one piece. Every cooperation is an opportunity to establish a long-term partnership. Even for small orders, we will spare no effort. RBTC looks forward to expanding from small to large and becoming your reliable partner.

What are the main products of RBTC?

The main products of RBTC include industrial robot, I.M.M robot, cobot, palletizing robot and E-O-A-T,providing robot solutions.

Do you offer customized services?

We offer personalized customization options to meet specific requirements in application scenarios: Customized robot solutions: Based on your production needs, we provide customized robot solutions. Non-standard customization: Design and customize non-standard automated equipment according to your needs to meet application requirements. Color: The color options can be changed to meet specific industry standards and aesthetic standards.

What level of precision can the equipment reach? Does it meet our production needs?

The repeat positioning accuracy of our robot can reach ±0.01-±0.5mm. The specific accuracy parameters depend on the equipment model and application scenario. Non-standard automated equipment is customized according to the customer's process requirements during the design stage to ensure that high-precision production demands are met. You can provide the specific production process parameters, and our professional technical team will evaluate the suitable solution for you.

What is the load capacity of the equipment?

The load range of industrial robots covers 1 to 500 kg, that of collaborative robots is 3 to 20 kg, and that of palletizing robots is 25 to 50 kg. Non-standard automated equipment will undergo structural strength design and mechanical calculation based on the size and weight of the workpiece. If you provide specific production process parameters, our professional technical team can customize an exclusive solution.

Is the programming and operation of robots complex? What professional knowledge is required?

We offer graphical programming interfaces (such as teaching devices and offline programming software), with simple and intuitive operation interfaces. Through basic training, you can master the point setting and trajectory planning of the Industrial robot, etc.

Is technical training for industrial robots provided? What does the training content include?

We offer flexible and diverse industrial robot technology training services to our clients, supporting both online and offline modes:Online training: Relying on remote communication technology, teaching is conducted through instant messaging software, video conferencing and other tools, breaking geographical restrictions and making it convenient for customers to learn at any time.Offline training: We can provide on-site training services abroad based on customer needs, or invite trainees to our company's professional training venues for learning. We support systematic training throughout the entire process, covering core knowledge such as equipment operation norms, programming and debugging skills, basic maintenance and care, fault diagnosis and elimination. The training method adopts a combination of theoretical explanations and practical exercises to ensure that trainees master the skills solidly. In addition, to ensure that trainees can focus on their studies, we will also properly arrange accommodation and meals for them during the company's training period, so they have no worries.

How long is the warranty period for industrial robots?

RBTC offers a one-year warranty service for our industrial robots. During the warranty period, for non-human-caused damaged parts, we will provide free replacement accessories.

In which industries are RBTC industrial robots mainly applied?

The industrial robots of RBTC are mainly applied in scenarios such as welding, palletizing, spraying, injection molding, die-casting, stamping and CNC lathes.

How long is the delivery date of the industrial robots?

Standard industrial robots and mechanical hands are in stock and can be delivered quickly. The customization time for non-standard automated equipment is 30 to 60 days.